Terms of Sale

§ 01Acceptance

These Terms of Sale govern any purchase of computers, computer peripherals or software licenses from PT Next Step Advisory ("we", "us", "the Seller"), registered in Indonesia under KBLI 46511 (wholesale of computers, peripherals and software). By placing a purchase order against a quotation we have issued, the buyer ("you", "the Buyer") accepts these Terms in full, unless the parties have signed a separate written agreement that says otherwise.

These Terms govern the sale of goods only. Any limited advisory work we may provide is the subject of a separate engagement letter and is not in scope here.

§ 02Quotations & orders

Our quotations are valid for the period stated on the document and, in the absence of a stated period, for seven (7) calendar days. Quotations are based on the part numbers, quantities and delivery window communicated by the Buyer; substantive changes to any of those parameters require a re-quotation.

An order is binding when (a) the Buyer issues a purchase order referencing a current quotation and (b) we acknowledge that purchase order in writing. Verbal commitments do not create an order.

§ 03Prices, taxes & currency

Prices are quoted in the currency stated on the quotation, exclusive of value-added tax, import duty, customs clearance fees and any in-country withholding the Buyer's jurisdiction may impose. The Buyer is responsible for taxes payable on its side of the customs border.

Where the period between quotation and delivery exposes us to material currency or supplier price movement on goods we have not yet purchased, we reserve the right to revise the quoted price before order confirmation. We will not unilaterally revise the price of goods we have already invoiced.

§ 04Payment

Default payment terms are full advance payment by bank transfer prior to dispatch, against a pro-forma invoice. For repeat customers, we may agree alternative terms (deposit plus balance, or net-X on credit) in writing on a per-engagement basis.

Bank charges on outgoing payments are borne by the Buyer; bank charges on the receiving side are borne by us. Late payments accrue interest at one (1) per cent per month, calculated daily, from the due date until full settlement.

§ 05Delivery & incoterms

Goods are shipped on the incoterm stated on the quotation (Incoterms 2020). Common defaults are FOB the named port of origin or CIF the named port of destination; DDP is available on request, subject to a written customs-clearance scope.

Delivery dates communicated in the quotation are estimates based on supplier lead times. We will notify the Buyer in writing without undue delay of any change to the estimated date that exceeds five (5) business days.

§ 06Title & risk

Title in the goods passes to the Buyer upon receipt by us of payment in full. Risk of loss passes at the point defined by the agreed incoterm.

We retain a security interest in unpaid goods until full settlement, including the right to stop goods in transit where payment is materially overdue.

§ 07Inspection & non-conformance

The Buyer shall inspect the goods on receipt and notify us in writing of any visible damage, short shipment or part-number mismatch within seven (7) calendar days of delivery. After this period, the goods are deemed accepted in respect of visible non-conformance.

Hidden defects (latent manufacturing faults that could not have been detected by reasonable inspection) are addressed under §8 (Manufacturer warranty).

§ 08Manufacturer warranty

All goods we sell carry the warranty of the original manufacturer, on the terms and for the period the manufacturer publishes. We register warranty entitlement on delivery and hand the claims path to the Buyer in writing. We do not extend, vary or substitute the manufacturer's warranty.

Where the manufacturer's programme requires distributor involvement to lodge a claim, we will mediate the process at no additional cost during the manufacturer's standard warranty period.

§ 09Returns & cancellations

Goods that have been correctly delivered as ordered are non-returnable, except where the manufacturer's warranty programme provides for return-for-credit. Cancellations of orders that are already in the manufacturer's production queue or in transit are accepted only to the extent the upstream supplier accepts the cancellation, and any resulting restocking, cancellation or freight charges are passed through to the Buyer at cost.

§ 10Authentic goods only

All goods we sell are sourced through authorised distribution and manufacturer channels. We do not knowingly sell parallel-imported, refurbished, end-of-life or grey-market product unless this is explicitly stated on the quotation and accepted by the Buyer in writing. Where we discover a discrepancy in our supply chain after the fact, we will notify the Buyer without undue delay and propose a remedy.

§ 11Software & licensing

Software is supplied subject to the end-user licence agreement and use rights of the relevant publisher. We pass the publisher's licence to the Buyer; we do not vary its terms. The Buyer is responsible for compliance with the publisher's licence in its own use of the software, including any audit and reporting obligations.

§ 12Limitation of liability

To the fullest extent permitted by applicable law, our aggregate liability arising out of or in connection with any single purchase order is limited to the price paid for the goods under that order. We are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profit, revenue, goodwill, data or business opportunity, however arising.

Carve-out. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable mandatory law, including liability for death or personal injury caused by our negligence, fraud and any liability under the Indonesian Trade Law (Undang-Undang No. 7 of 2014) and the Indonesian Consumer Protection Law (Undang-Undang No. 8 of 1999) where those laws apply.

§ 13Force majeure

Neither party is liable for delay or non-performance caused by events beyond its reasonable control, including natural disasters, war, civil unrest, government action, supplier failure, strike, pandemic and disruption to international shipping or customs. The affected party shall notify the other promptly and the parties shall in good faith agree on a revised performance schedule.

§ 14Privacy

Our processing of personal data in connection with quotations, orders and post-sale communication is described in the Privacy Policy, which forms part of these Terms.

§ 15Changes

We may update these Terms from time to time. The effective date at the top of the page reflects the most recent revision. Changes apply to orders placed after the effective date; orders already in flight remain governed by the version of the Terms in force at the date of our written order acknowledgement.

§ 16Governing law

These Terms are governed by the laws of the Republic of Indonesia, without regard to conflict-of-laws rules. The parties shall attempt in good faith to resolve any dispute through discussion before resorting to formal proceedings; failing settlement, the competent courts of Badung Regency, Bali, Indonesia have jurisdiction.

Carve-out. Nothing in this clause deprives a buyer that is a consumer or, where applicable, an EU or UK data subject of the protection of mandatory rules of the law of the country in which they have their habitual residence — including, where relevant, mandatory consumer-protection rules and the right to bring proceedings under Articles 79–82 GDPR.

§ 17Contact

Questions about these Terms can be sent to info@next-step-advisory.com.